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Size DetailsThe glasses I ordered were fine. The delivery was delayed and slower than originally scheduled. They took over 3 weeks. Don't order things if you need them promptly. Maybe if you pay for the expedited shipping they might have arrived sooner. My my shipping time was nearly 3X the maximum stated.
Designer Optics Shipping Protection
Very happy with the price and the quick shipping. Would definitely order through designer optics again!
I had bought my first pair of Kate Spade Jeri Frames from this company in the color Grey. I had started scouring the web for online sellers of Designer Frames in my size, at Fair market prices when I had broken my current Jeri Frames from my optometrist but in a more fashionable color. Thank God that I found your company!! I spent a whole sleepless night scrolling through multiple sites and checking their company's reviews with an open mind. My old frame suited me perfectly but my optometrist kept telling me that they were on backorder for 6 months!! I thought maybe that she was dealing with a very small dealer for Frames and that maybe I should check sites to see if my old Jeri Frames were in stock, in my old color. Well, the bad news came first-- my old Jeri Frames in my color Havana Aqua Matte were truly still out of stock! And I was so upset, so I finally chose Designer Optics and began madly searching for ANY frames that they carried in my size. Well imagine my absolute surprise to see that Designer Optics had my exact same Kate Spade Frame in stock, but in a Grey color. And, they were priced around $58.00 before taxes and insurance and shipping!!! This is a phenomenal price because my eye Doctor was charging at least $220.00 for any of her Kate Spade frames! I quickly ordered them and they arrived quickly and in perfectly new condition! Next, I had rushed over to my Optometrist and to ask her if she could just pop out the lenses out of
my old, i and into my new Frames. I felt at that point that this was my most adequate way to get new glasses made. But of course, when I got to my Doctor's office, a bunch of newer and larger Frames were now in her stock in a square acetate design which I was thinking was more trendy and had much larger temples which I always wanted for everyday frames, not just for my Sunglasses!! Well , as you could guess after trying on Many expensive frames which were not even my size that I was exhausted and I went home with My Grey Jeri Frames but no lenses. Designer Optics then came to my rescue with so MANY brands in all shapes, sizes, colors, and availability. I had done a ton of research , looking for frames that were my exact fit and shape for my very round face including larger lens frames which also had wider temples which I hadn't seen previously at my Doctor's. I got so lucky! I found 2 pairs of frames that I had wanted and they both were Pink color to boot!! This checked off all of my boxes and I rushed to order them right away. They were VERY modestly priced compared to my choices at any retail store that I have ever seen. And finally this Customer Service representative that helped me to REMAIN a loyal, repeat Customer was Steven Almonte Martinez, who works in the back office and NOT on the companies traditional phone Customer line! On the regular phone line I had been treated like DIRT, and LIED TO when I had called with questions about the order that I had just placed! And when I asked for his Supervisor, he put me on the hold of death and then after a long wait, he hung up on me without any attempt to call me back!! After that quality of treatment, I immediately cancelled my order because I could not afford to buy things in a blind rush, from an online company with such strict return policies!! That's when I got truly LUCKY and found Steven Almonte Martinez. I found him after I was frantically emailing Customer Service to make sure that my order was cancelled IMMEDIATELY, before shipping began. Steven was first to respond and come to my rescue. He instantly emailed me to let me know that my order had been immediately cancelled and that my Credit Card was pending the entire amount of refund which had been charged to me. He also took the time to ask why I had so abruptly cancelled. Well, i told Steven every detail of my phone call and how I had been lied to and hung up on. He first apologized , and then offered to make things right in any way that he could. Most agents nowadays give the "I am so sorry, Ma'am," completely automatic and insincere apology that the Managers teach them to say. They, are basically telling me that they are so sorry that I disagreed with their companies Rules but that they could not help me either!! But NOT STEVEN!! He first very simple and accurately explained the basic questions that the first phone representative claimed that no one could answer in the Company. He then assisted me in placing another order, excluding a third frame that he discovered I had initially ordered in the wrong size! He was such a good person, and handled the process with the kindness and empathy that you rarely get nowadays! He also offered, as a gesture of Goodwill from his company, an even more enticing discount from the offer I received online. And finally, he explained why my order of two frames had to arrive on 2 different shipping dates, because those frames were located in 2 different warehouses. Also, without my knowledge, had sent BOTH of my frames...
Designer Optics Shipping Protection
California Proposition 65 Proposition 65 is a California regulation that requires special warnings to be presented to customers if a product contains certain quantities of chemicals or toxicants known to the State of California to cause cancer, birth defects, or other reproductive harm. The following warning applies to the products linking to this page:
WARNING: Reproductive Harm – https://www.p65warnings.ca.gov/Free Shipping within the contiguous US only (excluding Hawaii and Alaska) on all Orders over $100.
At designeroptico.shop we are committed to the highest quality of service.
We ship products to all 50 US states as well as to many other countries around the world. We take all the measures to ship our items in a timely manner, directly to your door, almost anywhere in the world.
In stock products usually ship within two business days, but may take up to five business days*. When an order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
We provide FREE SHIPPING on all orders over $100 We also offer overnight and second day delivery shipping options. Please note that when using next day or second day delivery it still takes 48 to 72 Business hours for the order to be processed.
The Designer Optics Low Price Guarantee is simple:
designeroptico.shop matches the price of all retail competitors and major online retailers.
How it works:
Place the frames in your cart
Before placing your order in add the following the comments box, Add the URL (web address) of the page where you found the lower-priced item,
Your credit card will not be charged until we have confirmed with you by phone or by email that your item qualifies for our Price-Match Guarantee.
Please Follow those easy steps for returns
1- Please fill out this form Return Authorization Form to get an RMA # you will receive a RMA # with instruction on how to return them within 48 to 72 Business hours from the time you submitted the form. Wait for our confirmation e-mail before shipping back the return
2- Send the product back to us following the instructions indicated in our e-mail and to the address we will provide you.
3- Make sure to confirm with us via e-mail the shipping date, the shipping service you used and the tracking number whenever you have
4- Include details of the return and how you would like for us to go about it (refund, store credit, exchange, etc). Designer Optics is not responsible for items damaged along the way.
Please allow us 3 to 5 business days from when items are received for us to process the refund. The amount to be refunded will not include shipping charges. if the order consists of 3 or more frames we will charge a 20% Restocking fee. otherwise only the shipping will be deducted.
Some exclusions may apply. Please note prescription lenses are final sale. We also do not accept returns on beauty products due to health and safety concerns. For more information please go to Returns
At Designer Optics, our skilled and experienced lab opticians play a crucial role in ensuring the quality and accuracy of your eyewear. With over 30 combined years of experience and full licensure, they review each prescription carefully and are equipped to answer any questions you may have.
Our state-of-the-art lab is equipped with the latest technology and equipment, including advanced edging and cutting technology, to produce lenses that are precise and accurate. Whether you need full frame or rimless lenses, our team is dedicated to providing the best possible results.
For personalized support, simply send an email to Support@designeroptico.shop to request a call back from one of our friendly opticians.